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Since 2015, Sudden Compass has helped companies from start-ups to Fortune 100 Enterprises unlock hundreds of millions of dollars in insight-driven growth.

 

 
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1. LEARN

Today’s fast-moving, highly networked customers cannot be understood by traditional demographics alone. Our proprietary “Networked Customer” framework rapidly surfaces insights that reflect the constantly evolving reality of your current and prospective customers.

 
 
 
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2. DECIDE

No matter how much you know about your customer, insights are most valuable if they drive fast and well-informed decision-making. Our “Unlock Labs” introduce rapid, iterative frameworks for customer-centric decision-making to unlock new answers to your most pressing business questions.

 
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3. EXECUTE

Start every action with your customer at the center, from ideation through execution. Drawing from the worlds of Agile software development and design thinking, we bring you scalable practices for customer-centric collaboration and execution.

 
 
 
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4. MEASURE

What you measure determines how you will spend your time and allocate your resources. Our Customer Centricity Index (CCI) helps you align success metrics with customer satisfaction, and help you identify immediate opportunities for customer-centric growth.

 

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